Are you looking for a challenging job in the rapidly changing Health Tech market?

We are looking for Business Development Managers around Europe!

We are looking for Business Development Managers in 5 major European healthcare markets: France, Germany, Finland, Spain and the United Kingdom. Are you looking for a new challenge and want to commercially represent a suite of digital patient journey products that are sold as Software as a Service in these markets? Send us your motivation letter and CV!

Health technology is currently one of the fastest growing industries in Europe and globally. In our five European focus countries, the entire social and health care sector isfacing the biggest challenges in history, with continuous reorganizations and a constant pressure to change the patient journey to fit new requirements and societal needs (like the COVID-19 pandemic).

As such, the effectiveness and efficacy of healthcare (outcomes) is becoming an increasingly important area. This is creating a growing demand in the direction of healthcare technology and analytics. Brightfish is part of the Dutch LOGEX Group, which has been one of Europe’s leading players in healthcare analyticsfor the past decades. As a group, we operate in 8 countries and with over 450 colleagues. We are now looking for a professional and dynamic professional for our sales and business development team for UK. The new role will work closely with our local partners and/or offices.

We hope you have strong experience and evidence of B2B sales, preferably in healthcare services and/or SAAS services. You are also familiar with the public sector and healthcare in particular and have an active network. With this, you have been able to build your extensive network of influencers around you. Experience in health technology and analyticsis an absolute strength. The core business you will be promoting is our Digital Patient Journey subsidiary Brightfish (Have a look at their website www.brightfish.com). You will work intimately with the local country office while developing strong ties with international headquarters in the Amsterdam Area, Netherlands.

What you should know:

• strong experience of B2B sales preferably within the public healthcare sectorand SaaS,
• good understanding of social and healthcare market in UK,
• strong network in social and healthcare market in UK,
• at least a bachelor level education ,
• fluent in English,
• previous knowledge on healthcare economics, outcomes measurements and health tech will be considered a strength.

Your duties and responsibilities as a Business Development Manager include:

• developing and implementing a sales and customer strategy,

• sales responsibility in designated customers in close cooperation with international sales directors of the Patient Engagement / Outcomes unit,

• sales planning and reporting on results to the country CEO and group BU director of Patient Outcomes,

• cooperation with other country companiesand BU in the LOGEX Group.

Brightfish is a leading health tech company specialized in the digital patient journey and part of the larger LOGEX Group. We deliver a suite of innovative IT solutions and mobile applications for both doctors and patientsto support and optimize the digital patient journey. Our company has a strong emphasis on in-house development, knowledge building and an out-of-the-box approach to the problems and challenges of the healthcare sector. Our medically and content-oriented colleagues are specialists in the field of healthcare economics, personal health records, EMR systems and healthcare information and data standards. Please check out our website for more details at www.brightfish.com.

The main office is located in the Red Office which is within walking distance of Hoofddorp train station, just south of Amsterdam in the Netherlands. Everyone who works with us is passionate about what he or she does, for many of us the line between ‘hobbies’ and ‘work’ is blurry. Our peopleare specialists in various fields and enjoy working together to find the best solutions to a variety of problems that our customers encounter. When it comes to designing and developing systems and applications, our goal is to provide a robust and complex backend with an intuitive frontend that also looks neat and where security is a feature, not a ‘hygiene factor’.

Brightfish is part of the LOGEX Group. With more than 450 dedicated colleagues, LOGEX helps more than 600 hospitals and thousands of healthcare professionals across Europe to turn their financial, operational and outcome data (both clinically as well as patient reported) into better care.

We are looking for Business Development Managers around Europe!

We are looking for Business Development Managers in 5 major European healthcare markets: France, Germany, Finland, Spain and the United Kingdom. Are you looking for a new challenge and want to commercially represent a suite of digital patient journey products that are sold as Software as a Service in these markets? Send us your motivation letter and CV!

Health technology is currently one of the fastest growing industries in Europe and globally. In our five European focus countries, the entire social and health care sector is facing the biggest challenges in history, with continuous reorganizations and a constant pressure to change the patient journey to fit new requirements and societal needs (like the COVID-19 pandemic).

As such, the effectiveness and efficacy of healthcare (outcomes) is becoming an increasingly important area. This is creating a growing demand in the direction of healthcare technology and analytics. Brightfish is part of the Dutch LOGEX Group, which has been one of Europe’s leading players in healthcare analyticsfor the past decades. As a group, we operate in 8 countries and with over 450 colleagues. We are now looking for a professional and dynamic professional for our sales and business development team for Spain. The new role will work closely with our local partners and/or offices. Your working environment can be based in our office in Valencia or Madrid.

We hope you have strong experienceand evidence of B2B sales in healthcare servicesand SAAS services. You are also familiar with the public sector and healthcare in particular and have an active network. With this, you have been able to build your extensive network of influencers around you. Experience in health technology and analyticsis an absolute strength. The core business you will be promoting is our Digital Patient Journey subsidiary Brightfish (Have a look at their website www.brightfish.com). You will work intimately with the local country office while developing strong ties with international headquarters in the Amsterdam Area, Netherlands.

What you should know:

• strong experience of B2B sales within the public healthcare sectorand SaaS,
• good understanding of social and healthcare market in Spain,
• strong network in social and healthcare market in Spain,
• at least a bachelor level education ,
• Spanish as a native language and fluent in English,
• previous knowledge on healthcare economics, outcomes measurements and health tech will be considered a strength.

Your duties and responsibilities as a Business Development Manager include:

• developing and implementing a sales and customer strategy,
• sales responsibility in designated customers in close cooperation with international sales directors of the Patient Engagement / Outcomes unit,
• sales planning and reportingon results to the country CEO and group BU director of Patient Outcomes,
• cooperation with other country companiesand BU in the LOGEX Group.

Brightfish is a leading health tech company specialized in the digital patient journey and part of the larger LOGEX Group. We deliver a suite of innovative IT solutions and mobile applications for both doctors and patientsto support and optimize the digital patient journey. Our company has a strong emphasis on in-house development, knowledge building and an out-of-the-box approach to the problems and challenges of the healthcare sector. Our medically and content-oriented colleagues are specialists in the field of healthcare economics, personal health records, EMR systems and healthcare information and data standards. Please check out our website for more details at www.brightfish.com.

The main office is located in the Red Office which is within walking distance of Hoofddorp train station, just south of Amsterdam in the Netherlands. Everyone who works with us is passionate about what he or she does, for many of us the line between ‘hobbies’ and ‘work’ is blurry. Our peopleare specialists in various fields and enjoy working together to find the best solutions to a variety of problems that our customers encounter. When it comes to designing and developing systems and applications, our goal is to provide a robust and complex backend with an intuitive frontend that also looks neat and where security is a feature, not a ‘hygiene factor’.

Brightfish is part of the LOGEX Group. With more than 450 dedicated colleagues, LOGEX helps more than 600 hospitals and thousands of healthcare professionals across Europe to turn their financial, operational and outcome data (both clinically as well as patient reported) into better care.

We are looking for Business Development Managers around Europe!

We are looking for Business Development Managers in 5 major European healthcare markets: France, Germany, Finland, Spain and the United Kingdom. Are you looking for a new challenge and want to commercially represent a suite of digital patient journey products that are sold as Software as a Service in these markets? Send us your motivation letter and CV!

Health technology is currently one of the fastest growing industries in Europe and globally. In our five European focus countries, the entire social and health care sector is facing the biggest challenges in history, with continuous reorganizations and a constant pressure to change the patient journey to fit new requirements and societal needs (like the COVID-19 pandemic).

As such, the effectiveness and efficacy of healthcare (outcomes) is becoming an increasingly important area. This is creating a growing demand in the direction of healthcare technology and analytics. Brightfish is part of the Dutch LOGEX Group, which has been one of Europe’s leading players in healthcare analyticsfor the past decades. As a group, we operate in 8 countries and with over 450 colleagues. We are now looking for a professional and dynamic professional for our sales and business development team for Germany. The new role will work closely with our local partners and/or offices.

We hope you have strong experience and evidence of B2B sales in healthcare services and SAASservices. You are also familiar with the public sector and healthcare in particular and have an active network. With this, you have been able to build your extensive network of influencers around you. Experience in health technology and analyticsis an absolute strength. The core business you will be promoting is our Digital Patient Journey subsidiary Brightfish (Have a look at their website www.brightfish.com). You will work intimately with the local country office while developing strong ties with international headquarters in the Amsterdam Area, Netherlands.

What you should know:

• strong experience of B2B sales within the public healthcare sectorand SaaS,
• good understanding of social and healthcare market in Germany,
• strong network in social and healthcare market in Germany,
• at least a bachelor level education ,
• German as a native language and fluent in English,
• previous knowledge on healthcare economics, outcomes measurements and health tech will be considered a strength.

Your duties and responsibilities as a Business Development Manager include:

• developing and implementing a sales and customer strategy,
• sales responsibility in designated customers in close cooperation with international sales directors of the Patient Engagement / Outcomes unit,
• sales planning and reportingon results to the country CEO and group BU director of Patient Outcomes,
• cooperation with other country companiesand BU in the LOGEX Group.

Brightfish is a leading health tech company specialized in the digital patient journey and part of the larger LOGEX Group. We deliver a suite of innovative IT solutions and mobile applications for both doctors and patientsto support and optimize the digital patient journey. Our company has a strong emphasis on in-house development, knowledge building and an out-of-the-box approach to the problems and challenges of the healthcare sector. Our medically and content-oriented colleagues are specialists in the field of healthcare economics, personal health records, EMR systems and healthcare information and data standards. Please check out our website for more details at www.brightfish.com.

The main office is located in the Red Office which is within walking distance of Hoofddorp train station, just south of Amsterdam in the Netherlands. Everyone who works with us is passionate about what he or she does, for many of us the line between ‘hobbies’ and ‘work’ is blurry. Our peopleare specialists in various fields and enjoy working together to find the best solutions to a variety of problems that our customers encounter. When it comes to designing and developing systems and applications, our goal is to provide a robust and complex backend with an intuitive frontend that also looks neat and where security is a feature, not a ‘hygiene factor’.

Brightfish is part of the LOGEX Group. With more than 450 dedicated colleagues, LOGEX helps more than 600 hospitals and thousands of healthcare professionals across Europe to turn their financial, operational and outcome data (both clinically as well as patient reported) into better care.

About Brightfish
At Brightfish (part of the LOGEX group) we aim at enhancing the quality of healthcare with smart mobile technology. Our innovative solutions support care providers in their decision making and improve patient experience. We serve hospitals, clinics, and (inter)national care registries located across Europe. If you enjoy solving complex problems for the greater good and working in a dynamic, entrepreneurial culture, then Brightfish is the company for you.
At Customer Service Operations, we ensure that users successfully engage with our solutions
The Service Operations team is the first line of contact with our clients (physicians, nurses, IT and facility employees of hospitals, patients, etc) who have any inquiry about our solutions they are using. As a Customer Service Officer you have a pivotal role to create a ‘wow’ experience for our clients as well as provide internal input for continuous improvement of how we deliver our services and products. As we’re growing fast, this role will provide you lots of opportunities to develop and challenge yourself in the vibrant MedTech industry.
What you will be doing as Customer Service Officer?

• Answer incoming inquiries (email, phone) in a satisfactorily manner
• Ensure we meet or even exceed our contractual service levels obligations (SLA) with our clients
• Document inquiries, incidents, updates and (remedial) actions taken in our CRM
• Listen and question to identify root causes and collect all necessary information to resolve reported issues
• Liaise with internal teams to resolve more complex incidents and validate defined resolutions (e.g. bugs)
• Support Mobile Device Management (iPads) at customer sites and roll-out thereof
• Collect and forward internally change requests, customer experience feedback etc., fueling our continuous improvement cycle
• Propose solutions for recurring requests (e.g. FAQs, video tutorials, end-user training) and/or how we can improve our customer service processes
• Be a subject matter expert about the solutions we offer

What you bring to the table?

• At least 2 years of experience in similar role (e.g. application manager, technical support, customer support)
• Tech savvy, high interest in software
• Strong communication skills and ability to connect with others
• Customer and service oriented
• Meticulous style of working
• Fluent in Dutch and English, verbally and in writing
• Speaking a 3rd language (French, German, Finish, Spanish) is a bonus

What we offer?

• A competitive remuneration package, including pension plan
• 25 holidays (on a fulltime basis) to recharge your batteries
• Great (organic) lunch everyday
• A challenging role in a fast growing international MedTech company.
• An informal work environment with ambitious colleagues
• Laptop and home office supplies to create a comfortable and healthy work environment
• Regular fun and social events

About Brightfish

At Brightfish (part of the LOGEX group) we aim at enhancing the quality of healthcare with smart mobile technology. Our innovative solutions support care providers in their decision making to improve patient experience and outcomes. Based on an intelligent back-end that can be integrated with any existing medical system, Brightfish can deploy apps for physicians, nurses, patients and researchers. For information please visit our website at www.brightfish.nl. Our bedside product is also known in the market as BeagleBoxx (see also www.beagleboxx.com).
Are you looking for a challenging job in the rapidly changing Health Tech market? Do you like varied projects in healthcare, where you serve both doctors and patients with really innovative products that have to integrate with legacy systems, and you don’t want to support another card catalog application? Do you enjoy solving complex problems for the greater good and working in a dynamic, entrepreneurial culture? then Brightfish is the company for you.

At Operations our mission is to delight customers with smooth project delivery and support

As part of this mission, our implementation consultants are crucial to reliably implement software products within set timelines, budget and quality requirements. For each project a cross functional customer team is defined, in which the implementation consultant has a pivotal role between our software developers, project delivery managers, commercial account managers and customers.

What you will be doing as Implementation Consultant?

As Implementation Consultant, you ensure that the technical and functional requirements for our software products are well defined and understood by the internal team and customer, and the project delivered accordingly. You coordinate with customers to satisfactorily complete all the technical elements of projects as well as configure, test, and release our software. As such, you have a leading role for a smooth and efficient go-live of our solutions at customers. As part of our service to deliver mobile business apps to our customers, you are responsible to submit our customizable mobile apps to AppStore (iOS) and PlayStore (Android). You keep track of projects, and document key records in assigned systems (e.g. Jira) ensuring that knowledge is readily available for other colleagues (e.g. Customer Service).

Depending of your level of seniority you are assigned more or less projects you will contribute to as well as leading discovery or design workshops.

What you bring to the table?

• 1-3 years of relevant professional experience as Implementation Consultant, Technical Project Manager and/or Functional Application Manager;
• You have worked in a software development, tech-savvy environment, preferably;
  
• A Bachelor’s degree in relevant field;
• Meticulous style of working and ability to connect well with others;
• Strong quality mindset and you work well autonomously;
• You have strong and proven project management skills;
• Strong communication skills in English, both verbally and in writing;
• Basic communication skills in Dutch are preferred. French, German, Spanish and/or Finnish communication skills are a plus but not required.

The Offer
Besides a competitive salary, a pension plan and 25 days of leave; we offer you the opportunity to bring purpose into your career by contributing to a better quality of healthcare. You will join an inspiring, fun and young team of professionals who go the extra mile to get it done. This job gives you a place with freedom and flexibility to do your work well and learn quickly. To top it off, we also provide a great daily (Buurtboer) lunch in our neat office in Hoofddorp.

Interested?
We are happy to meet you and would like to tell you more about this exciting opportunity. You can apply via the button below and upload your motivation letter and CV. For more information, or in case you have any questions, you can contact Rabih Kattouaa via rabih.kattouaa@logex.com or via whatsApp (0031 6 84040844). Please make sure to send your application in English.