How BeagleBoxx solutions help relieve the patients’ stress during a lengthy treatment

The solution offers patients various entertainment items such as games, TV, radio. This does not make dialysis treatment any easier, but it makes it much more bearable for patients.

About the client

The Medical Center Leeuwarden (Medisch Centrum Leeuwarden) is located south of Leeuwarden and has 653 beds. It is one of the largest hospitals in the Netherlands. In addition, the MCL has a regional function for the province of Friesland, the Netherlands.

The challenge

Average dialysis treatment in the hospital takes approximately 4 hours. To guarantee a pleasant patient experience, the dialysis department of the Medisch Centrum Leeuwarden wanted to offer the patients more entertainment during the treatment.

The solution

BeagleBoxx, a Brightfish solution, was selected to take up the challenge. BeagleBoxx’s mission is to increase patients’ well-being while improving efficiency & effectiveness for both the patient and the care provider. In addition, it provides a superior experience during their dialysis by providing patients with a personal distraction through entertainment and additional background information. In short, making the best possible patient experience a reality.

BeagleBoxx offered the Dialysis Centre a fully managed iPad, all-inclusive lease, and solution that consisted of:

  • Managed iPads with the BeagleBoxx patient application.
  • A fully integrated Mobile Device Management solution (Jamf)
  • Integrated, multi-iPad lockable charging and storing solution
  • Guided implementation ensuring minimum hassle for the Dialysis Centre

The following modules were included in the BeagleBoxx app:

  • Patient entertainment, including live TV with over 30 channels
  • Broadcasting and games
  • Centre specific information
  • Internet access and access to Personal Health Records
  • Virtual wipe system to ensure no usage information from previous patients is accessible by following patients

To improve the patient experience, even more, Brightfish also included:

  • Screen protection – to prevent reflection of light in the room
  • Plastic iPad holders meant patients could use the iPad hands-free
  • Silicone covers & headphones

The impact

The solution offers patients various entertainment items such as games, watching TV and listening to the radio. This does not make dialysis treatment any easier, but it makes it much more bearable for patients. In addition, the iPad/app is intuitive and easy for patients and nurses.

The patients also appreciate the BeagleBoxx solution, as they no longer have to buy TV time. In addition, it is now a free service.

Based on research, we can state that we contribute to more patient independence and decreased stress levels during the treatment. BeagleBoxx offers patients a contemporary solution that helps increase their well-being and experience: from the day they arrive until the day they are discharged.


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