How do I guarantee superior patient experiences and great data collection compliance, without increasing the workload for medical and IT staff?
Bright Tech. Better Care.
In 2025, Brightfish will change its name to LOGEX Patient Engagement.
A bright solution for every step of the digital patient journey.
Our solutions work wonders: as Software as a Service (SAAS), stand-alone or fully integrated into your IT environment. We combine our bright apps and back-end systems to suit your requirements and enhance every step of the digital patient journey.
See how we have helped our clients
We assist more than 160 clients in the UK, France, Italy, Finland, Luxemburg, Belgium and the Netherlands.
Our Bright Promise
Engage every patient through seamless user experiences, resulting in outstanding engagement scores and data collection compliance rates (averaging 80% or more).
Empower every healthcare professional with user-friendly data capture tools and dashboards, making it easier than ever to make data part of their daily routines.
Enable every IT department to avoid complexity by providing seamless integration, preventing the introduction of yet another isolated solution into already complicated IT environments.
Our Bright Tech offers easy-to-integrate apps for every touchpoint in the patient journey.
We offer experience, confidence and peace of mind
Experience
Since 2012 Brightfish has been helping more than 150 healthcare providers (across individual, regional, national and multi-national settings) in 7 countries, to improve their inpatient and outpatient data capture.
Confidence
We align and integrate with every major healthcare IT system vendor and have extensive experience with Epic, Intersystems, Agfa, Cerner, and many other local players.
Peace of Mind
Brightfish is ISO 9001 and ISO 27001 certified. We work in line with the EU Medical Device Directive and GDPR requirements. Our teams are experts in handling Medical Device Class 1 level products. Our dedicated systems are deployed in a private cloud or on-premise settings and are fully compliant with HIPAA guidelines.
Latest impact stories
Efficiency and Accessibility: How Star-shl’s Impactful Patient Portal Improves Patient Experience
Efficiency and Accessibility: How Star-shl’s Impactful Patient Portal Improves Patient Experience From wait times to digital convenience! Discover how Star-shl’s patient portal transforms healthcare, giving patients maximum freedom to schedule appointments and more. About Star-shl Star-shl is a leading player in Dutch medical diagnostics, contributing to well-organised primary healthcare with its advanced laboratory and diagnostic centres with extensive research facilities. Star-shl’s mission is to actively shape a sustainable, high-quality regional infrastructure for medical and laboratory diagnostics in the Netherlands, focusing on quality and customer satisfaction. Hans van der Put is the Business Manager of Star-shl’s Diagnostic Imaging Division and Prenatal Center. Hans underscores Star-shl’s mission of advancing healthcare digitisation, providing patients with the utmost freedom throughout their healthcare journey. Therefore, Hans is establishing a patient portal to schedule appointments with Star-shl after receiving a doctor’s referral. As Star-shl, we aim to contribute to the digitisation of healthcare by providing patients with the utmost freedom throughout their healthcare journey Hans van der Put, Business Manager of Star-shl’s Diagnostic Imaging Division and Prenatal Center Antoinette Tekstra is the Head of the Customer Contact Center at Star-shl. Her department is responsible for scheduling examinations and informing patients about the procedure and preparation for the examination. Scheduling Appointments Before the Implementation of the Patient Portal Before implementing the patient portal, patients could schedule appointments with Star-shl by phone by contacting the Customer Contact Center. This meant that appointments could only be made during business hours from 8:00 AM to 5:30 PM. The ambition to digitise was already there, and COVID-19 accelerated this process. The situation necessitated adjusted service, including appointments for all examinations. As a result, the Customer Contact Center couldn’t handle the high call volume despite the additional efforts of staff, leading to longer waiting times for appointment scheduling. Also, prior the portal’s implementation, specific instructions for certain examinations that a patient needed to know were discussed over the phone. These instructions included details such as fasting before the examination, temporarily discontinuing certain medications, or bringing a companion to the appointment. Following these instructions was important as they could affect the quality and reliability of an examination. Although patients were also referred to patient information on the website, it often happened that an examination could not be carried out (fully) because a patient was insufficiently prepared. To ensure that patients could schedule appointments more quickly and easily, come well-prepared for examinations, and relieve pressure on the Customer Contact Center, Hans and Antoinette, along with other Star-shl colleagues, worked on establishing the patient portal “Mijn Star-shl” by Brightfish, a part of LOGEX. From Wait Time to Convenience: Scheduling Appointments Online Through the Patient Portal How does it work? After receiving a referral for an examination at Star-shl, patients automatically receive an invitation to schedule an appointment online via email or SMS. Patients then visit www.mijn.star-shl.nl or use the Mijn Star-shl app. They can log in with DigiD (Dutch Online Identification System) to schedule an appointment for the examination. At present, the majority of examinations offered by Star-shl can be scheduled through the patient portal. The goal in the coming period is to gradually allow scheduling of all Imaging Division and Prenatal Center examinations via the Patient Portal. The patient portal is particularly user-friendly and accessible, but most importantly, patients can now choose when to schedule an appointment, no longer being dependent on our Customer Contact Center’s opening hours. They can also read the instructions at their own pace, 24/7. Antoinette Tekstra, Head of the Customer Contact Center, Star-shl The impact Reduced Pressure on the Customer Contact Center After the first few months, 30% of patients already use the portal to schedule appointments online. This positive result was achieved without any active promotional campaign targeting patients and referrers. It is expected that usage will increase further as more features are added, and the portal is actively promoted. Antoinette has noticed that since the launch of the patient portal, the service level has improved within the Customer Contact Center and can be maintained steadily with fewer staff. This allows the Customer Contact Center to focus on other tasks. An Accessible System for Patients “We see that the portal is easy to use when we look at who starts using it immediately,” says Hans. “You want everyone, young and old, non-native speakers, to easily use this service. One of the first patients to log in was an elderly patient, which gave us confidence that we offer an accessible system.” Antoinette: “We haven’t received any calls from patients regarding the portal, which I believe is a positive sign. It means that it’s clear for the patients.” Advancing Toward Streamlined Healthcare: Expanding the Mijn Star-shl Patient Platform Star-shl wants to develop and expand the portal gradually. Initially, they started with a ‘minimum viable product’ (MVP) with the essential functionalities. By doing so, they could improve patient experience immediately, then quickly identify which current functionalities might need optimisation, and determine which new features could be added. Antoinette and Hans have a clear vision for the future of the patient portal: “Our ambition is to offer more possibilities to patients in the next phase. We want to implement new features such as managing personal information and changing or cancelling appointments. Additionally, more examinations will be added to enable an even larger group of patients to use the portal. All of this aims to make it as easy as possible for patients. We are eager to see how patients respond to these additions, as we expect it will lead to increased platform use.” Would you also like to revolutionise patient‑centred care? Request a demo Please fill in the form below, and one of our employees will contact you as soon as possible. Your name Company name Your email address Phone number Shortly describe your question… Request a demo
Revolutionising Patient-Centred Care: Successful Implementation of Bedside App Version 6.0 at Medisch Centrum Leeuwarden
Revolutionising Patient-Centred Care: Successful Implementation of Bedside App Version 6.0 at Medisch Centrum Leeuwarden Medisch Centrum Leeuwarden (MCL) implemented Bedside app 6.0, improving patient experience with entertainment options and educational materials. The app increased patient engagement and well-being, enhancing healthcare outcomes and empowering them in their healthcare journey. Bedside About the collaboration Medisch Centrum Leeuwarden (MCL) is a leading healthcare facility and one of the largest hospitals in the North of the Netherlands. In addition, MCL has a regional function for the province of Friesland. The collaboration between MCL and Brightfish began in the Dialyse department several years ago, where they successfully implemented the Bedside app to enhance the patient experience. The challenge MCL is committed to further digitalising its operations and processes as part of its overarching goal to enhance the overall hospital journey for all patients. MCL’s goal is to make patients’ experience more convenient and personalised while simultaneously addressing the time constraints faced by healthcare workers. By leveraging innovative digital solutions, MCL aims to empower patients, streamline administrative processes, and enable healthcare professionals to prioritise delivering high-quality care. The solution MCL implemented the new version 6.0 of the Bedside app, a powerful Brightfish solution that significantly enhances patients’ hospital experience. With its improved user interface design and enhanced usability, this new version offers patients greater independence, comfort, and control during their stay. Through the app’s user-friendly interface, patients can easily access a variety of entertainment options, including TV shows, games, and magazines, ensuring they stay engaged and entertained throughout their hospital journey. Additionally, the app provides informative materials approved by MCL, empowering patients to actively participate in their healthcare journey by learning about their conditions and treatments. Impact The implementation of the Bedside app at MCL has had a profound impact on patients’ hospital experience. Patients now have access to a range of entertainment options, which not only reduces boredom and stress but also improves their overall well-being. As one nurse highlights, “Patients now spend more time in chairs as they can use iPads to watch television and lose track of time.” Feedback from nurses further emphasises the positive outcomes of the Bedside app. Previously, accessing TV services included costs and took more time to set up. However, the iPads make this process much easier for both patients and staff. The convenience and accessibility of the iPads have led to remarkable results, with less patients wandering and increased engagement during their hospital stay. This shift in patient behaviour reflects the app’s ability to provide enjoyable distractions and foster greater patient involvement throughout their hospital journey. Implementation Process The successful implementation of 250 iPads for 500 beds marked a significant milestone in the journey of MCL and Brightfish. As pioneers in adopting the latest iteration of the Bedside app, MCL seamlessly implemented version 6.0 across their facilities. Furthermore, MCL embraced cutting-edge technology by integrating Beacons, a remarkable step that enables precise tracking of iPad locations within the hospital. This implementation facilitates efficient service and support. Project team Medisch Centrum Leeuwarden & Brightfish Future Possibilities Brightfish continues to support MCL in their quest for innovation and digitalisation. Ongoing research and development ensure continuous improvement, personalised experiences, and staying at the forefront of healthcare innovation. Together, Brightfish and MCL are revolutionising patient-centred care, enhancing healthcare facilities, and improving outcomes for patients and healthcare staff. Curious to learn more about how you can enhance the hospital journey and revolutionise patient-centred care with our solutions? Request a demo Please fill in the form below, and one of our employees will contact you as soon as possible. Your name Company name Your email address Phone number Shortly describe your question… Request a demo
How Elderly App is used to offer frail patients entertaining content during their stay at St. Antonius Hospital
Brightfish’s BeagleBoxx Bedside solution at St. Antonius Hospital provides elderly patients with positive stimuli through entertaining and relaxing content on the Elderly App.
Our partners
We work with industry-leading technology partners and EMR/EPR system providers to ensure the optimum performance of our solutions.
